Warranty Form

Attention! Please note that any Cocco products purchased from eBay, Walmart or unauthorized third-party dealers will not be covered by our warranty, and we will not provide support for them.

Before making a purchase, kindly reach out to us first with the supplier's name and where the listing was found so that we can verify their authenticity.

Cocco Hair Professional understands that Hair Tools are essential to the Professional Stylist. When you use Cocco Products, we want to ensure they function at their optimal performance for every service you do. Better tools equate to better Hair Artistry. That being said, products do stop working from time to time. Our warranty policies were created to ensure quick and easy resolution if this happens to you. We have dedicated more expertise in the warranty department to provide fast response time and quick resolution to ensure you have optimal tools, always.

Please review our warranty policy below.

Limited 1 Year Manufacturer’s Warranty

• Cocco provides a limited 1 year limited warranty on manufacturer defects; Cocco does not cover issues resulting from normal wear and tear of the unit. This limited 1 year warranty is available when purchased through an authorized Cocco distributor or dealer. Products purchased through unauthorized channels will NOT carry a manufacturer's warranty. We have no authorized dealers on eBay, and Walmart; we will not cover any eBay or Walmart purchased equipment.

• Please fill out the warranty form below, attach proof of purchase (receipt), photo or short video of the issue.  You will be given a return merchandise authorization number (RMA number) via email.  The warranty process will begin after we receive the product in question.

• Cocco will not cover any cosmetic and mishandling issues caused by the user - damages by dropping the unit; mishandling the unit while not performing maintenance for the unit.

• Before returning any clippers or trimmers, please remove any hair from underneath the blades. Please do not ship the blades with the unit. we will always repair the clippers and trimmers.

• All blades are consumable items and due to hygiene issues, we will not replace the blades unless we can verify it was a manufacturer defect within the 14 days from delivery date. If the blade starts to make a loud noise, the teeth are damaged and it will not be covered under our 1-year limited warranty.

• The customer is responsible to pay for shipping to our warranty center. (If we discover that the unit failed within the 30 days from delivery date, we will offer free shipping both ways on a case-by-case basis.)

• Our Digital Gap Trimmer blades are preset using specific instruments and tools and designed to work optimally right out of the box.  Therefore, do NOT try to reset your trimmer blade.  We DO NOT cover any issues if you disassemble or try to gap the blade yourself.  We have special testing equipment to examine and determine if the trimmer blade was re-gapped.